Faq

Q1. Is there a minimum order quantity for mineral products?
A: The minimum order quantity is 1 ton, but we can provide sample inspection in advance.

Q2. How do I order a mineral product?
First, let us know your requirements or application.
Second, we will make a quote according to your requirements or suggestions.

Third, confirm the sample and make a formal order payment through TT, PayPal and Western Union.
Fourth, arrange production immediately after payment.

Q3. Do you guarantee the product?
Answer: Yes, our products are ISO9001: 2015 certified.
Q4. How to cope with failure?
First of all, our products are produced with strict quality control system with less than 1% defect rate.

Second, during the warranty period, send a new lamp with a few new orders. For defective batch products, we can discuss a solution based on the actual situation, including a recall.




Our services:
1. Inquiries about our products or prices will be answered within 24 hours.
2. Well-trained and experienced staff will answer all questions in fluent English / Japanese.
3. We can help you design and put into production.
4. Protect your sales area, design ideas and all personal information.